Privacy Policy
Last updated: March 3, 2026
1. Information We Collect
When you submit a service request through Prowl, we collect the following information:
- Name, email address, and phone number
- Physical address and zip code
- Service request details, including description, budget range, and urgency
- Language preference
For service providers (vendors), we additionally collect business information, login credentials, and service area details.
2. How We Use Your Information
We use the information we collect to:
- Match you with qualified local service professionals
- Score and route leads to the most qualified professionals
- Facilitate communication between consumers and service providers
- Improve our matching algorithms and platform functionality
- Detect and prevent spam or fraudulent submissions
3. Information Sharing
Your information is shared only with service providers who are matched to your request. We do not sell your personal information to third parties. Service providers receive your contact details and request information so they can provide you with a quote or service.
4. Automated Processing
We use automated systems to analyze and score service requests. This helps us prioritize urgent requests, detect spam, and match you with the best available professionals. Automated analysis is used solely to improve the quality of service matching.
5. Data Security
We implement industry-standard security measures to protect your personal information, including encrypted data transmission, secure authentication, and access controls. However, no method of transmission over the internet is 100% secure.
6. Data Retention
We retain your information for as long as necessary to fulfill the purposes outlined in this policy. You may request deletion of your data by contacting us.
7. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of future communications
8. Contact Us
If you have questions about this Privacy Policy, please contact us at privacy@prowl.com.